Had a similar issue, bumper paint issues though, struggled to get them to deal with it, then dropped a bad reply about after sales care and apparently the sales guy at the time wasnt going to get his commission if it wasn't a good report. Sure enough they got onto it pronto and fixed it within...
Went from £500 to £700 or so (direct line) on renewal, bit of a jump but after the usual shopping around hastings and more than can do for £450/500, just need to find out who is best of a bad bunch.
ha, yeah I should have split that question up a bit more, got your msgs though cheers Henry, definitely finishes off the body work having the detail done, probably a bit of a wait to get it done though