DANA44
Well-Known Member
- Joined
- Dec 27, 2015
- Threads
- 17
- Messages
- 345
- Reaction score
- 114
- Location
- Central Connecticut
- First Name
- Dave
- Vehicle(s)
- 2016 v6 convertible
- Thread starter
- #1
With about 2K miles on the car I noticed that the fabric top developed knots and small tears. The pattern followed the arc of the rear window seam. Drove it to a local dealer who took pictures and sent the info to Ford. Within a short period of time the clam was rejected by Ford. I called Ford with the case number and stated the dealer agreed with me that is was a defect. Both the dealer and the Ford rep were very professional with the discussions. Within a day the dealer called and advised me that the work had been approved and the parts would be in their shop in about two days. The work was expected to take at least two days whereas at the end of each day I was advised of the status. The car was returned to me within the promised time frame.
The service dept did the repair not the body shop. It sounds if the factory replacement is setup for the service side of the building to handle it also. I am guessing the book time is around 16 hours. Very happy with the quality of work with the repair and the handling of the problem by Ford and the dealer.
The service dept did the repair not the body shop. It sounds if the factory replacement is setup for the service side of the building to handle it also. I am guessing the book time is around 16 hours. Very happy with the quality of work with the repair and the handling of the problem by Ford and the dealer.
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