MustangFan27
Member
Describes my situation perfectly. How long ago was this? What options does your car have? I have the package with the adaptive cruise.
I'm a bit disappointed in the OPT7 customer service to this point. I did a chat session yesterday with them around 4EST. I wanted to confirm what to do with the marker lights. Ended up finding the info on my own. The chat session guy said he would need to check with the engineers and email me in an hour. Still haven't heard anything. Once if figured out the lights were not working around 5 EST I tried another chat session, but it only emailed them. They are supposed to be open until 630 PST. I'm still waiting. Could not find a phone number either. I had high hopes...I hope it can be resolved with a working solution, as I really like the lights.
I had exactly the same thing happen. I changed mine on a Thursday and then went to reserve duty the next day to find out they didn't work. Fortunately my mirror lights still flashed appropriately, but that could've presented a problem. I spoke with 2 people from Opt7 and was happy at first, but now not so much.
I am willing to give them a chance as I quickly ordered them after seeing the original post. Fit and finish, they are fantastic!! They really give the car an upscale look in the front that makes me smile and want to see them light up when I approach the car. Are they the same color as the tri-bar? Not exactly, but not so far off to be a nuisance. That was my worry. They are nice and bright.
My problem comes in here: Opt7 wants me to pull the lights back off my car, send them in and then wait for them to send the replacements. Considering I dropped the (almost $200) when these were still new, I was expecting them to send me the new ones they claim work and I resend them the broken ones. I do not wish to jack my car up twice to have to solve this problem when it can be done in one swap. The fact that I cannot pick up the phone and call doesn't sit well with me, but they are very responsive to this board and e-mails sent so +1 for that.
Opt7: For faithful customers that want to tout your lights and brag about them (already have), you should think about making concessions to keep us happy. You have a great product, but it's not so great when it doesn't work 100% as intended. Please look into this.
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