FlyingSpaceLlama
Member
- Thread starter
- #1
Just thought I'd share my last ordering experience with Levittown Ford Parts with you guys so that hopefully you don't have the same thing happen to you.
Yesterday I ordered the GT-350 Track Pack Spoiler from Levittown since they were slightly cheaper than anywhere else and I had a discount code from this forum. I've ordered from them before and never had an issue. Not long after placing the order I got the following email:
Hello [REDACTED], We thank you for your order and we apologize for the inconvenience. The Spoiler is not eligible for the [REDACTED] coupon as it is already on a special. We will need to send you a funds request for $20.00 if you are still interested in this order. Please respond by e-mail to proceed. Thanks, [REDACTED].
I shouldn't have, but I agreed to pay it and informed them that I would not continue to do business with them afterwards. My response:
I will pay the difference since you already have my money, but this will be my last order from Levittown Ford Parts. This certainly isn't the way to keep customers coming back.
And their reply:
You will receive a funds request in a separate e-mail for the difference. We apologize but the the Spoiler is on sale at a special price and we would be selling below cost with the coupon code applied.Thanks for your patience, [REDACTED].
I have included the full text of their correspondence (minus names and the discount code), and you can see that they were not impolite, but they certainly weren't about to give up on $20 just to keep a repeat customer. The website accepted the code without any errors, and most vendors would have eaten the difference from their mistake. Levittown unfortunately didn't see it this way. I've never had a vendor come back after the order and try to charge more. What do you guys think?
Yesterday I ordered the GT-350 Track Pack Spoiler from Levittown since they were slightly cheaper than anywhere else and I had a discount code from this forum. I've ordered from them before and never had an issue. Not long after placing the order I got the following email:
Hello [REDACTED], We thank you for your order and we apologize for the inconvenience. The Spoiler is not eligible for the [REDACTED] coupon as it is already on a special. We will need to send you a funds request for $20.00 if you are still interested in this order. Please respond by e-mail to proceed. Thanks, [REDACTED].
I shouldn't have, but I agreed to pay it and informed them that I would not continue to do business with them afterwards. My response:
I will pay the difference since you already have my money, but this will be my last order from Levittown Ford Parts. This certainly isn't the way to keep customers coming back.
And their reply:
You will receive a funds request in a separate e-mail for the difference. We apologize but the the Spoiler is on sale at a special price and we would be selling below cost with the coupon code applied.Thanks for your patience, [REDACTED].
I have included the full text of their correspondence (minus names and the discount code), and you can see that they were not impolite, but they certainly weren't about to give up on $20 just to keep a repeat customer. The website accepted the code without any errors, and most vendors would have eaten the difference from their mistake. Levittown unfortunately didn't see it this way. I've never had a vendor come back after the order and try to charge more. What do you guys think?
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